RV FAQ

Sales

A. There are several great times of year to make your purchase decision. Depending on what is important to them, people may consider buying their RV at different times of year.

– The Edmonton RV Show usually takes place during the first two weeks of February. There are always some great deals to be had, but this is mostly a new model introduction for the upcoming model year. There is rarely any “clear-out” specials at the RV show. The show is also a great opportunity to purchase a factory order. This means that you can have your RV equipped exactly the way you want in your favorite interior and exterior décor combination and be ensured that the RV will arrive in time to enjoy the camping season.

– RV sales are very seasonal in nature. April to September makes up the bulk of our sales for the year. This means that during these months RV dealers get extremely competitive with each other. We always ensure our inventory is priced aggressively to entice consumers to give us an opportunity at their business. During these critical months if we can offer some kind of extra incentive to tip the scales in our favour, we are inclined to do that. Ask us what we can do to sweeten the deal… or if you have a specific request, we’re all ears.

– In the fall there are often some great “clear-out” specials. RV’s that didn’t sell during the busy season that we may be offering at a lower price to clear out and make room for next year’s inventory. Often these will be less popular models or floorplans that were overlooked by shoppers during the busy season, but the deals will be great!

– The winter is long and slow in an RV dealership. If you can convince yourself to bundle up and trudge through some snow you’ll be treated like a VIP because you may be the only chance we get to sell an RV that day. The winter is also the time of year that we bring in and prep most of our inventory for the following season. If you’re in luck you might stumble across something that nobody else has seen yet.

A. There is a lot more that goes into tow vehicle compatibility than just weight or specified towing capacity. You should consider things like age and mileage of the vehicle, payload capacity, hitch weight, weight distribution, aerodynamics, and gross combined weight. Looking up the towing capacity of your vehicle is a good place to start (you can do that right on this site under the “Towing Information” page) but it doesn’t end there. Make sure you consult one of our experts if you are uncertain. We also encourage clients to “test tow” their RV before completing the purchase process. The last thing we want is for you to purchase your dream RV from Trailblazer and have the towing experience turn out to be a nightmare.

A. Finance rates very by finance institution, amount financed, type of RV (new/used), etc… Most RV dealers work with the same finance institutions and will have access to the same programs. The interest rate on a typical RV loan is usually between 4.5% to 7.5%. Sometimes you’ll see dealers advertising a special low finance rate. It is wise to be leery of these promotions. In the industry we refer to these as “teaser rates.” The dealer buys down the posted rate from the finance institution and build the difference into the price of the RV. The special rate is also typically offered for a shorter term (12 to 36 months instead of the usual 60 months.) Once the term is up the loan is automatically renewed at a higher rate than what you should have received for the full 60 months. Our experienced professional finance department will be happy to work with you to make sure you get the best financing package available.

A. We take a deposit to be the financial commitment from our customer that they are going ahead with an RV purchase. Once we’ve processed a deposit from you we have a conditional deal. We will not show/offer your RV to anybody else while the final details are worked out (financing, accessories, trade-in, delivery date, etc…) and we will begin getting the RV ready for you. Depending on the nature of the deal, deposits may be refundable or non-refundable. Conditions in which the deposit may be refunded will be specified on our deal sheet so that everybody has the same understanding of the agreement. Under no circumstances should a deposit ever be processed without an accompanying purchase document including agreement on the price of the RV. Trailblazer RV stringently follows the guidelines of the Alberta Motor Vehicle Industry Council (AMVIC). More information about deposits and down payments can be obtained from their website www.amvic.org.

A. In short… Mostly. Purchasing a new RV is not quite the same as upgrading your smartphone or ordering a sweater online. It is generally a large purchase that warrants viewing in person a minimum of one time before signing the final paperwork. In many cases it is also important to confirm things like compatibility with your tow vehicle, and proper fit for your RV need/want. Trailblazer RV will work with you almost exclusively online for your purchase if that is what you wish. We offer “live digital demos” of any RV in our inventory, access to our secure online credit application for finance approval, pre recorded new RV orientations, and even the option to “begin the purchase process” directly from our website. We can have the financing in place and the RV ready for you to hook up to before you’ve set foot in our dealership. We will however, need you to visit the dealership in person once to sign final paperwork so we can confirm your identity and the safety of your RV setup.

A. We take a great deal of pride in ensuring that our advertised prices are very competitive. Most of the time, with a little bit of research you’ll find that our sale prices offer better value than most of our competitors. Our sale price also INCLUDES all fees and levies. Aside from your chosen accessories you will not find any additional costs involved with buying an RV from Trailblazer. All of that being said, RV dealers get extremely competitive with each other, especially during our busy season. If there is something we can offer or adjust to tip the scales in our favor we will ALWAYS consider it.

Service

A. When you pull into our parking lot you will see 3 longer RV stalls. Park in one of those stalls and unhook your RV. Once you have unhooked come in to the service counter and one of our friendly counter staff will complete the check-in process with you. Be sure to arrive at or near your appointment time to avoid congestion in the parking lot and at the service counter.

A. This is a common occurrence. The tank levels are read by little probes inside the tanks. The probes stick out into the tanks, making them prime spots for pieces of toilet paper, etc. to get stuck, resulting in an incorrect reading

Solutions:

  • Fully rinse holding tanks after every trip (black tank flush, toilet wands, etc.)
  • Try filling the tank up about 1/3 full, add a bucket of ice and drive around to loosen debris on probes
  • Dump level gauge cleaner into the tank, let sit overnight, then flush well in the morning

 

**Using anything other than RV toilet paper can clog your sewage pipes, causing back-ups, incorrect readings, and possible damage to the system.

A. The type of alarm going off is indicated by the flashing lights and length of alarm

Low battery- charge trailer battery

End of life/fault – replace detector

Alarm- open windows and vents, evacuate trailer and turn off LP

A. Ensure water heater is full – firing your water heater without water will damage the element and will not be covered by warranty

Turn on both the electric (110) switch on your panel inside the unit, and the switch on the outside of the unit behind the water heater compartment door

Wait for water to fully heat- this takes approximately 1 hour on electric

A. 1. Inspect and touch up exterior sealant as required. We recommend you do this at least twice a year. The drastic changes in temperatures can be very damaging to the sealant on the exterior or your RV. We recommend inspecting the sealant on your RV at least twice a year. Good habits is to do it once when you de-winterize the unit and are getting it ready for the upcoming camping season, and then again when you are winterizing the unit to put it into storage at the end of the season.

2. Clean and repack wheel bearings. Manufacturers recommend repacking your wheel bearings every year or 10,000 – 12,000 km, whichever is sooner.

3. Propane system leak and pressure test – It is important to have your propane gas system tested for leaks periodically. RV’s travel down some rough roads and fitting can rattle loose. It is recommended that you have a propane leak test done as part of your yearly maintenance. This test can also help alert you to the presence of oil in your propane lines that can build up over time and impact the functionality of your propane appliances.

A. Dimming lights (or flickering LEDs) are a symptom of a low battery. Plug into shore power and check the water levels in your batteries to ensure they are at the proper level

A. Drop a chemical packet into the toilet. Fill the toilet twice with water and leave a small amount of standing water in the bowl

A. Winterizing is at the owner’s best discretion, but we definitely recommend winterizing your RV once the temperature is near or drops below 0ºC. If you are questioning whether it is time, it is better to be safe and have the unit winterized

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